Privacy Policy

Soprex is committed to protecting your privacy. Our Privacy Policy clearly defines how Soprex uses maintain and protect your privacy and confidentiality when You use this website. 

We are committed to ensuring that your privacy is protected. Your privacy and the confidential management of your personal information is a fundamental part of the way we manage our relationship with You. We respect the value you assign to your personal details and recognize that the collection, storage, use, and disclosure of your personal information should be handled in a professional manner.

Personal information we collect includes:

  • Names, postal addresses, fax and phone numbers, e-mail addresses and information related to your enrolment in, or employment or engagement by Soprex;
  • Information that uniquely identifies your business;
  • Other information relevant to customer surveys and/or offers

How we collect your personal information

Soprex aims to collect information directly from you wherever possible. Soprex collects personal information about individuals in a number of ways, including:

  • Directly from You through enrolment forms, correspondence including emails, and through verbal communication;
  • When You provide information through our website (for example, during on-line ‘Get free quote’ service). We receive and store any information that You choose to enter through our websites;
  • From publicly available sources of information;

We only collect personal information that is necessary for us to provide our services, or in accordance with a specific consent given by You.

How we use your personal information

We may also use your personal information to:

  • Verify your identity;
  • Provide the services You require for which You specifically provided personal information (for example, to respond to a specific inquiry), or for related purposes that would reasonably be expected;
  • We may use the information to administer, improve and develop our products and services;
  • We may periodically send promotional emails about new products, special offers or other information which we think You may find interesting using the email address which You have provided;
  • Gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • Internal records keeping.

We do not sell personal information to other organizations, or allow them to do so.

Direct marketing and your privacy

In addition to the information you receive with your bill, we may contact You directly with product and company updates, special offers and information technology news.

If You do not wish to receive direct marketing information from Soprex, other than what You receive normally with your bill, please tell us by using the contact details. Please note that your instruction to one part of the business may take time to pass through to the other parts of our business.

Who uses your personal information?

Only a select number of Soprex staff has the authority to access your information, and only to enable them to perform their jobs. We also have contracts with companies, including billing companies that assist in the preparation of your Soprex account. Soprex will only disclose your personal information to these agents, contractors and related business:

  • On a confidential basis;
  • For the purposes of Soprex business; or
  • Where the law requires Soprex to do so.

Security

Soprex cares about protecting the security of your personal information.  In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect online.  However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. We will retain your information for a reasonable period or as long as the law requires.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that You are happy with any changes.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Soprex d.o.o.
Takovska 45a
11000 Belgrade | Serbia
+381 11 33 42 545
+381 11 30 37 363
info@soprex.com
sales@soprex.com

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